Salt Lake City airport cracks top 10 for customer satisfaction

State of play: The airport achieved high scores for its terminal facilities, food, drink and retail options and the friendliness of airport staff, Michael Taylor, JDPower's managing director of travel, hospitality and retail, tells Axios.

Yes, but: It underperforms in ease of travel through the airport, with survey takers pointing to slow TSA security screenings, according to Taylor.

Between the lines: Some travelers still complain about the long walk between the A and B gates, which takes six to seven minutes.

• Before the River Tunnel opened in 2024, the trek took up to 15 minutes.

What they're saying: Any delays can heighten travel anxiety and make the airport feel inefficient, Taylor says.

How it works: The study was based on almost 25,000 surveys from U.S. and Canadian residents who traveled through at least one airport in those countries in the past 30 days.

Zoom out: Tampa's airport took the No. 1 spot in the category, while Philadelphia ranked last.