Nov 21, 2020 - Economy

4. Touchless travel could threaten airport jobs

Illustrated collage of a stewardess holding a serving tray juxtaposed against a robot holding a serving tray.

Illustration: Aïda Amer/Axios. Photos: Universal History Archive, Pictorial Parade/Getty Images

Air travel is becoming a touchless, self-directed journey, which poses a threat to traditional airport customer service jobs.

Why it matters: Automation and artificial intelligence have long been viewed as a threat to jobs, but the unprecedented disruption COVID-19 is posing to the travel industry could have lasting workforce implications.

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