- Joann Muller, author of Axios What's Next
Nov 21, 2020 - Economy & Business
4. Touchless travel could threaten airport jobs

Illustration: Aïda Amer/Axios. Photos: Universal History Archive, Pictorial Parade/Getty Images
Air travel is becoming a touchless, self-directed journey, which poses a threat to traditional airport customer service jobs.
Why it matters: Automation and artificial intelligence have long been viewed as a threat to jobs, but the unprecedented disruption COVID-19 is posing to the travel industry could have lasting workforce implications.