Mar 16, 2022 - News

Top 311 complaints of the year

Illustration of the Chicago skyline with word balloons filled with exclamation points popping up over it.

Illustration: Brendan Lynch/Axios

We wrote about a study conducted last year that suggested Chicago is "stressed out" because we tend to file more 311 complaints than other cities.

  • But instead of getting stressed, we get excited to see all the data these complaints create.

Why it matters: 311 data sets offer a fascinating snapshot of citizen concerns at a moment in time.

Between the lines: We took a look at recent 311 data and found the biggest growth in complaints over the last three months was regarding:

  • Illegal dib-calling on parking spots
  • Unshoveled sidewalks
  • Unrepaired potholes

Evergreen favorite: Airplane noise always ranks first.

  • While 311 operators can't silence jets, they can share info on soundproofing homes and register complaints to officials who may vote for flight path modifications.

The intrigue: You can file complaints/requests to 311 when:

🧹 Neighbors want to borrow city equipment to clean up the block.

📺 Your cable provider has lousy service.

🦆You see a coyote or spy a dead bird.

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