Illustration: Sarah Grillo/Axios
The grand bargain of the digital age, in which consumers have traded their data for free services, is coming apart. And it may be too late to regain control of the personal data that's been bought, sold and leaked all over the web for the past three decades.
Why it matters: If information is power, our lackadaisical approach to safeguarding details about our lives has made a handful of companies more powerful than we ever expected, and it's made consumers more vulnerable than ever.
- A majority of Americans (64%) say they have personally experienced a major data breach, according to Pew Research Center.
- Americans listed privacy of data as the top priority companies should address, beating issues like poverty and gun violence, according to the Axios-Harris Poll 100.
Here's what it's come to:
- Autonomous vehicles collect images of everyone they pass on the street.
- Dozens of companies mine and sell location data from smartphone apps.
- App developers give personal details to major online platforms.
- Smart-home devices and digital assistants track your daily habits and have microphones.
- Genetic testing services share data with app developers and drug companies.
- Half of the country was impacted by the Equifax financial data breach.
The big picture: A reckoning is underway. Major tech companies have announced sweeping changes to their businesses, with privacy — or at least their own versions of privacy— in mind.
- Just this week, Facebook CEO Mark Zuckerberg said the company will rebuild all its services and apps around several privacy-focused principles, a major departure from how the company has positioned itself for the past decade.
- New online models that prioritize more data control are beginning to take shape, like innovative data storage and transfer mechanisms and new ways of thinking about data ownership and portability.
Yes, but: The reckoning will happen slowly, and few people have said they'd be willing to pay to access services.
- The majority of respondents in an Axios/SurveyMonkey poll say they're unlikely to pay for a company to not track their personal data.
- Business models are cemented around the capture and trading of personal information, and consumers are still hooked on the free, real-time services they get in exchange for that data.
- Surprisingly few consumers are taking meaningful action to restrict access to that data, or even read privacy policies. There's also no clear way for consumers to see how their data is priced and bartered.
Be smart: Giving consumers more control of their data also means they'd have to take more responsibility for it and actively manage it, like managing financial accounts. And there's going to be a lot more to manage over time.
What’s next: In 2025, each connected person will have at least one data interaction every 18 seconds — or nearly 5,000 times per day, according to a recent IDC white paper.
- Somebody's going to benefit from all that information.
- A growing majority now views our online privacy as a crisis
- A new bill would require tech platforms to disclose the value of users’ data
- Little-known data brokers know more about you than your closest friends
- Practices to anonymize data often reveal a lot of detail about individuals
- Congress is playing catch-up in the race to regulate tech giants’ data practices
- China is accumulating a growing share of the world's data library
- AI is useless without the fuel of highly detailed personal data