Nashville Electric Service launches smartphone app for customers

Between the lines: NES was bashed for its customer service following the ice storm, which left half the city without power.

• Customers were especially unhappy with the poor communication and lack of updates.
• Mayor Freddie O'Connell ordered an inquiry into the city's storm response, including how NES handled power restoration.

Zoom in: The app allows customers to report a power outage and get updates on service restoration in real time, NES says.

• "This app isn't just a new tool, it's a commitment to convenience, flexibility, and easy access to the account information you need to stay connected and in control," Aleisha Johnson, NES interim vice president of customer relations, said in a press release.

The app is available for download on Apple and Android phones and devices.