Atlanta 911 outage triggers emergency backup operations

• 911 staff moved operations to Atlanta's public safety training center and Fulton County's emergency communications center, according to Fox 5.

• The shutdown of a computer-aided dispatch system forced operators to write down information, according to the outlet.

State of play: APD officials, who early in the incident advised people seeking assistance to go directly to a nearby police precinct, fire station or hospital, later said calls continued to be answered thanks to contingency planning.

Threat level: Officials are still examining the cause of the outage but said the event was not caused by a cyberattack.

Context: Atlanta has spent years building and testing 911 continuity and redundancy after power problems in 2021 forced dispatchers to operate from Fulton's center.

• Earlier this month, city and police leaders broke ground on Atlanta's new 40,000 square-foot E-911 call center at the city's public safety training center.

Share this story