Hurricane Helene: How to report downed trees, power outages
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Hurricane Helene is forecast to move out of Atlanta by late Friday, and post-storm cleanup could take some time.
Why it matters: The storm will leave behind a trail of debris, plus some lingering floods and downed power lines that could continue to pose life-threatening risks.
Here's where to go for help.
🚨 Emergencies: If you or anyone else is injured or in a life-threatening situation, call 911.
☎️ 311: Atlanta residents can call 311 to report downed trees (with no injuries), broken traffic signals, roadway obstructions, flooding or clogged basins.
- The city of Atlanta says 311 will remain open overnight Thursday and close Friday night at midnight.
- You can contact 311 via phone (dial 311 or 404-546-0311), email ([email protected]) or via the ATL311 app.
🏠 Shelter: The city has opened shelter space for unhoused individuals at the former Wellstar AMC Center in Old Fourth Ward and Gateway Center in downtown.
- The Georgia Department of Natural Resources' state parks division has facilities available for displaced people. Visit GEMA's website for a list of shelters.
🐶 Pets: The Georgia Department of Agriculture has resources for people with displaced pets, horses and livestock.
- Visit the department's website to view an interactive map of shelters.
⚡️ Downed lines: Contact Georgia Power at 1-888-891-0938 if there's a downed power line or other dangerous situation.
🔌 Power outages: Let Georgia Power know you have lost power via this form. Check the outage map here for status updates.
🛜 Internet, TV or phone outage: Contact your service provider.
Go deeper: "Catastrophic" Category 4 Hurricane Helene to hit Florida and the Southeast