McDonald's begins phasing out self-serve soda fountains

• The fast-food chain said the change was intended to create a consistent experience across different ordering options for customers and employees.

The big picture: Fewer consumers are dining in fast-food restaurants since the pandemic, opting instead for drive-thru, delivery and mobile ordering options.

• McDonald's and its competitors are pushing for more efficient drive-thrus and testing restaurant concepts that eliminate or shrink dining rooms.

Between the lines: Franchisees say the pandemic raised concerns about how to keep self-serve stations clean, while theft is also a problem, reports the State Journal-Register in Illinois, which first reported the story.

• The transition to a new "crew pour" system has already begun at some Illinois locations, the Journal-Register wrote.

Worth noting: Free refills aren't going anywhere for sit-down diners. This is America, after all.

• But you'll have to ask someone at the counter, like the old days.

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