How to file a pothole claim in Richmond

Zoom in: If your car has already been damaged from hitting a Richmond pothole, you can file a claim to the city if the incident happened within the last six months.

What to know:

• Send in a written letter either in person or via mail to Laura K. Drewry, City Attorney, 900 E. Broad St. Suite 400, Richmond, Virginia 23219.
• An email will not count.

The letter must include:

• The date, time and specific location of the incident.
• Why Richmond is at fault.
• The damage and estimated costs from a mechanic — plus invoices or pictures.

Between the lines: The city must know about the pothole via resident complaints or for at least two weeks prior to the incident to be liable, per a policy obtained by WRIC in 2021.

Go deeper:

• Richmond's worst potholes, according to readers.
• Report a pothole on 311.
• How potholes form.