Phoenix launches microtransit pilot program
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One of the new PHXLink microtransit cars at Desert Sky Transit Center. Photo: Courtesy of the City of Phoenix
Phoenix bolstered its public transportation system with the launch of a rideshare-style transit program to help people get around the city.
Why it matters: Public transportation is a lifeline for some people, and microtransit can help bridge gaps in Phoenix's mass transit system, city spokesperson Brenda Yanez tells Axios.
- Phoenix saw 18.3 million bus boardings and nearly 7.1 million light rail boardings in 2025, per city data.
State of play: PHXLink launched a three-year pilot program Monday with five cars in each of three zones in the city.
- Riders pay $2 per trip and can travel anywhere within their zones.
- Unlike Uber and Lyft, pickups and dropoffs are at designated stops.
- Each zone has five cars operated by Via Transportation, including one that's Americans With Disabilities Act-compliant. Those cars provide curbside service for riders.
Zoom in: The program's main purpose is to connect riders to bus stops and other mass transit options.
- The north and west zones include park-and-ride centers for RAPID commuter bus services on I-10 and I-17.
- The Desert Sky Transit Center is in the west zone.
- Riders in the south zone can also connect to the southern terminus of the light rail system at Baseline Road.
Yes, but: You can use PHXLink to go anywhere within your zone, regardless of whether you're connecting to other public transportation.
Between the lines: Riders can access PHXLink via phone or online, and those with Android phones can order rides using an app.
- The city developed an iPhone app as well, but it's not yet available due to an Apple Store review backlog, Yanez says.
By the numbers: PHXLink is expected to increase public transit options to 210,000 residents in the three zones, the city's transit department tells Axios.
What we're watching: Transportation officials will evaluate PHXLink to help determine whether the program continues after the pilot ends in 2029 and whether the city will expand coverage.
- The $16 million program is primarily funded through a $12.9 million federal grant, with the city covering the rest. Phoenix would have to find funding if it decides to continue PHXLink past the initial three years.
Zoom out: Several other Valley cities have implemented microtransit or similar programs in recent years, including Avondale, Buckeye, Chandler, Glendale, Goodyear, Peoria and Tolleson.
- Surprise ended a two-year microtransit pilot program in 2025 due to its cost.