Air passengers are reporting complaints at a higher rate than before the pandemic, per data from the Transportation Security Administration.
By the numbers: Travelers filed 13.5 complaints per 100,000 passengers at National International Airport in January compared to a rate of 3.4 during the same month in 2019, according to an Axios analysis of the complaints, which were gathered by the Data Liberation Project.
Zoom in: The analysis found that travelers grumbled the most about BNA's expedited passenger screening program (or Precheck), registering 1,008 complaints from January 2023 through January 2024.
Other top complaints were over customer service (99), screening (65) and property handling (32).