Illustration: Allie Carl/Axios
You've heard of artificial intelligence writing poems, news articles and house listings.
- Get ready for AI at the drive-thru ordering screen, courtesy of Wendy's.
Grilling the news: The Dublin-based chain plans to automate its drive-thru service with an AI chatbot service it's been testing with help from Google, per a company news release.
- Generative AI will process orders and language model technology will "talk" with customers in real time to answer menu questions.
- The chatbot is programmed to correctly handle any customized order and special request.
The intrigue: Wendy's says it will launch this pilot next month at a company-operated restaurant somewhere in the Columbus area, but declined to share with Axios the exact location.
- If all goes well, the chain plans to expand the technology to more restaurants.
🤔 Our thought bubble: So you're saying the chatbot won't judge when we order mounds of spicy chicken nuggets?
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