Wendy's testing AI chatbot drive-thru service

Grilling the news: The Dublin-based chain plans to automate its drive-thru service with an AI chatbot service it's been testing with help from Google, per a company news release.

• Generative AI will process orders and language model technology will "talk" with customers in real time to answer menu questions.
• The chatbot is programmed to correctly handle any customized order and special request.

The intrigue: Wendy's says it will launch this pilot next month at a company-operated restaurant somewhere in the Columbus area, but declined to share with Axios the exact location.

• If all goes well, the chain plans to expand the technology to more restaurants.

🤔 Our thought bubble: So you're saying the chatbot won't judge when we order mounds of spicy chicken nuggets?