Mar 13, 2024 - News

Missing and delayed USPS deliveries causing headaches

Illustration of a USPS mailbox with scared eyes.

Illustration: Shoshana Gordon/Axios

A growing number of metro Atlantans say important mail ranging from wedding invitations to legal documents is missing or arriving days late.

Why it matters: The U.S. Postal Service delivers 24 million pieces of mail every day, and delayed mail is nothing new.

  • But the inconvenience and uncertainty about when your mail will arrive can throw wrenches in people's personal and professional lives.

Zoom in: For the past few weeks, metro Atlanta customers have told local outlets that mail and packages have been delayed at USPS' Palmetto facility.

  • Tenisha Tidwell told WSB that she paid for a two-day signature confirmation delivery to send legal documents on Feb. 27. The package has sat in Palmetto since March 5.
  • "I am in the post office drama ... caught up in it, unfortunately,"

State of play: The Palmetto facility recently opened as part of a national reorganization that called for the consolidation of several Georgia facilities.

  • In addition, the postal service told WSB that several regional centers are undergoing renovations. The majority of mail is being processed at Palmetto, the outlet said.

Flashback: This past December, 13 Democratic and Republican members of Georgia's congressional delegation demanded answers from postmaster general Louis DeJoy about breakdowns in mail service delivery leading up to the holiday season.

What they're saying: In a statement to Fox 5, a USPS spokesperson said "[l]ocal management" was aware of the concerns and working to resolve any issues.

  • A spokesperson told Axios the Postal Service had no additional information.
  • For more info, customers are advised to call 1-800-ASK-USPS (1-800-275-8777).
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