Jun 12, 2021 - Economy

5. Dumplings, yes. Servers, no

A line of red cubbies under a menu on a screen

The "waiters" at Brooklyn Dumpling Shop. Photo: Erica Pandey/Axios

Inspired by pandemic-era social distancing and propelled by post-pandemic labor shortages, businesses are experimenting with taking humans out of the retail equation.

Case in point: I had lunch at the server-less Brooklyn Dumpling Shop this week. The three-week-old fast casual eatery in Manhattan's East Village has screens where patrons punch in their preferences, and then, when their food is ready, it appears in a cubby.

Previous StoryNext Story