Wrangle raises $2M seed round to improve Slack and Teams features

How it works: With millions of remote workers communicating to each other across various apps and platforms, important information can get siloed, Smith said.

• Wrangle's software allows users to create workflows and tickets via a simple Slack message — so that all the information can stay on one platform.
• Instead of a request getting lost in a direct message, Wrangle's software will post it in a public thread, where everyone can see its status or make comments on it.
• Wrangle has processed more than 150,000 tasks in Slack last year, according to Smith.

What they're saying: "Most of the way people work today is in chat" through platforms like Slack or Teams, said Smith, who previously worked at the Durham AI firm Automated Insights.

• "The days of doing everything by email or in person in the office are just not the way we work anymore."

What's next: Wrangle plans to expand its services to other popular communication tools, like Microsoft Teams and Discord.

• It's also planning to add more automation tools to its ticketing and workflow systems using natural language processing, which are tools that allow computers to communicate in human language, like a chatbot.