Map du jour: Social Security staff losses
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Staffing numbers at Social Security offices in Iowa were down by roughly 7% as of March 2025, compared with the prior year.
Why it matters: Americans applying for benefits or seeking assistance at their local Social Security field offices are experiencing delays, workers say, and remaining staff are at risk of breaking under the pressure.
By the numbers: While Iowa saw a significant decline, other states saw much bigger drops, according to union workforce data shared exclusively with Axios from the Strategic Organizing Center, a coalition of labor groups.
- Wyoming (17%), Montana (14%) and West Virginia (11%) topped the list.
Friction point: Social Security Administration commissioner Frank Bisignano says customer service issues are the Biden administration's fault and is touting service improvements.
Yes, but: Some of the improvements Bisignano has been promoting were implemented by the previous administration, employees tell Axios.