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Photo: Samsung
Samsung said Monday it is officially delaying this week's planned release of the $2,000 foldable smartphone after some reviewers' devices failed in just days.
Why it matters: The Galaxy Fold is an effort to create a new category of smartphone, but unique hardware often comes with fresh challenges, as appears to be the case here.
The device was slated to go on sale Friday in the U.S.
Here is Samsung's full statement:
"We recently unveiled a completely new mobile category: a smartphone using multiple new technologies and materials to create a display that is flexible enough to fold. We are encouraged by the excitement around the Galaxy Fold.
"While many reviewers shared with us the vast potential they see, some also showed us how the device needs further improvements that could ensure the best possible user experience.
"To fully evaluate this feedback and run further internal tests, we have decided to delay the release of the Galaxy Fold. We plan to announce the release date in the coming weeks.
"Initial findings from the inspection of reported issues on the display showed that they could be associated with impact on the top and bottom exposed areas of the hinge. There was also an instance where substances found inside the device affected the display performance.
"We will take measures to strengthen the display protection. We will also enhance the guidance on care and use of the display including the protective layer so that our customers get the most out of their Galaxy Fold.
"We value the trust our customers place in us and they are always our top priority. Samsung is committed to working closely with customers and partners to move the industry forward. We want to thank them for their patience and understanding."— Samsung