"You know, I find that argument, that if you’re not paying that somehow we can’t care about you, to be extremely glib. And not at all aligned with the truth. The reality here is that if you want to build a service that helps connect everyone in the world, then there are a lot of people who can’t afford to pay. And therefore, as with a lot of media, having an advertising-supported model is the only rational model that can support building this service to reach people ... I don’t think at all think that means that we don’t care about people. To the contrary, I think it’s important that we don’t all get Stockholm Syndrome, and let the companies that work hard to charge you more, convince you that they actually care more about you. Because that sounds ridiculous to me."
Go deeper: This episode of "The Ezra Klein Show" podcast just dropped. Listen here.