
Illustration: Aïda Amer/Axios
As some Twin Cities restaurants remove service fees after negative customer feedback, we want to know your thoughts on the mandatory charges.
Catch up quick: The fees, which grew in popularity during the pandemic, typically range from 15% to 22% of the bill and are often cited as a way to ensure higher hourly pay for all staff.
- But they can confuse customers who are unsure what it goes toward and if it substitutes for a tip, or frustrate those who feel forced into a high gratuity, Axios' Kelly Tyko writes.
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