Paying for IndyGo rides will change this summer
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IndyGo is changing the way patrons pay for rides starting next month.
Why it matters: The revamped fare collection system continues a year of transformation for IndyGo that started with the company's first rate increase since 2010.
Driving the news: IndyGo's MyKey+ system goes live July 1 with a new app and web portal that allows riders to manage every part of the process by phone.
- Fares can be paid through the app via QR code.
- Riders can also check balances and trip history tied to their fare cards digitally.
Zoom in: Highlights of the new system include letting riders with a negative balance to make one final ride to ensure they're not stranded, and the establishment of a retail network of more than 100 businesses where money can be added to MyKey+ accounts.
Plus: In late 2026, IndyGo has plans to add support for tap-to-pay with a debit or credit card.
Yes, but: While it might sound the same, don't confuse MyKey+ with the current MyKey system that will be phased out over the next two months.
- July 31 is the last day you'll be able to add funds to old MyKey cards and accounts.
- Ticket vending machines at bus rapid transit stations, Super Stops and the Julia M. Carson Transit Center (CTC) will go offline Aug. 1.
- Riders will have until Aug. 31 to use any remaining MyKey funds, and those cards/accounts will no longer be accepted on Sept. 1.
What's next: IndyGo is hosting open house sessions at the CTC to prepare riders for the change July 6-17, and again Aug. 17-28.
- Open houses will take place Monday-Friday from 7-9am, and 5-7pm.