Michigan's 988 crisis hotline rollout
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Nearly two years after the debut of a revamped U.S. suicide hotline, Michigan tops the national average for its 988 crisis call answer rate.
The big picture: Congress gave states $1 billion to build out the 988 hotline, amid nationwide concern over worsening mental health, with the expectation that states would establish their own long-term funding to operate call centers and crisis services.
- But those efforts have been uneven, contributing to significantly lower response times in certain states. As with much of the health care system, the level of crisis services available to people depends greatly on where they live.
By the numbers: In Michigan in May, 90% of 988 calls were answered, or more than 8,800 out of nearly 9,800 calls. Other states' answer rates range from 66% in Illinois to 97% in Montana.
- Michigan's average speed to answer calls in May was 17 seconds.
How it works: 988 is a 24/7 toll-free call and text line where those in need of assistance with behavioral health problems can seek crisis support, including for suicide or substance use issues. Loved ones can also call.
What they're saying: "The compassionate staff who answer these calls within seconds are well-trained to help and connect those experiencing crisis with support and resources," Elizabeth Hertel, the Michigan Department of Health and Human Services director, said in a news release.
Flashback: 988 replaced the National Suicide Prevention Lifeline with an easier-to-remember number.
What's next: Michigan's government handles calls, while national centers handle chat and texts. But the state plans to implement text and chat technology next year, according to the news release.
- The state started marketing and public awareness efforts for 988 last year. Michigan's 988 line has been funded through the state general fund and federal grants.