Des Moines warns residents about parking scams

Des Moines drivers should be alert to parking scam pages, city traffic engineer John Davis tells Axios.

Why it matters: The sites can steal credit card or personal information and siphon parking fees, Better Business Bureau (BBB) warned earlier this year.

Catch up fast: DSM modernized its downtown parking system with kiosks in 2022.

• Contactless payment can be made via an app, scanning a QR code or via text.

Yes, but: The change has created the opportunity for scammers to affix imposter QR codes on parking meters, directing users to imitation payment sites, per BBB.

• Multiple cities in Texas recently warned residents that fraudulent websites appear at the top of Google searches about parking payments, resulting in people downloading bogus apps.

By the numbers: At least five people reported instances of QR code payment scams since DSM launched its kiosks, although none were verified as an issue with the parking system.

• The city assisted two others who clicked on scam payment pages after downloading third-party apps, Davis says.

What they're saying: DSM investigates all complaints which, so far, are rare, per Davis.

• "Unfortunately, malicious apps and advertisements are prevalent today and people should be vigilant to spot and report them," he said.

The big picture: Parking scams are becoming more commonplace and can extend to places like restaurant QR codes, Asaf Ashkenazi, CEO of the cybersecurity company Verimatrix, tells Axios.

Pro tip: DSM's QR codes send users to the city's website.

• Never enter payment information directly after scanning a QR code because the city's parking website is informational and does not accept payment, Davis says.

The bottom line: Protect yourself by downloading parking apps from links posted on a trusted city site.

• When downloading, try to verify the name and publisher of the app is the same as posted on that city site, Ashkenazi says.
• If you believe a QR code is bogus, you can send a screenshot and report the details to [email protected].