Polk County backs off Crow Tow contract bid

What they're saying: The procurement and sheriff's offices rescinded their recommendation last Friday after determining Crow Tow was a "non-responsible" bidder, said Ryan Ward, procurement office supervisor.

• The number of complaints, the BBB score of "F" and an online petition were part of the public information used to deem Crow Tow "non-responsible," Ward said.
• Of note: Ward previously told us the procurement office doesn't consider public complaints or opinions in their recommendations.

The other side: Owner Randy Crow said county officials told him his company has historically provided "great service" and cited no past problems. That's reflected in the fact they initially recommended Crow Tow as the sole contractor, Crow said.

• Crow said complaints revealed by Axios' open records request and the online petition were the reasons officials backed away from the award. But Crow said they admitted to not reading either item, which he believes is an oversight.
• Ward said he's unaware of documents from a records request.