Des Moines to launch $2 million software to modernize licenses and permits

• A customer self-service portal will allow people to have immediate access to their own documents and save time by helping to eliminate data entry duplications.
• Records will automatically update to other databases, giving instant access to things like updated GIS maps that are important for land and neighborhood permits.
• Forms will be available in multiple languages in coming months.

The backdrop: The city’s current system is 20 years old and lacks essential functions of modern software.

News you can use: Expect processing delays in permits and licensing over the first few weeks of June.

• If you’ve got pending city business, DSM recommends you try to take care of it in coming days to avoid any headaches.