May 25, 2021 - News
Des Moines to launch $2 million software to modernize licenses and permits
Illustration of an EKG monitor on a laptop screen
Illustration: Sarah Grillo/Axios

Des Moines will launch a new $2 million computer software system June 21.

Why it matters: It's supposed to make your life better by modernizing tens of thousands of annual interactions for things like code violations, licenses and permits.

  • A customer self-service portal will allow people to have immediate access to their own documents and save time by helping to eliminate data entry duplications.
  • Records will automatically update to other databases, giving instant access to things like updated GIS maps that are important for land and neighborhood permits.
  • Forms will be available in multiple languages in coming months.

The backdrop: The city’s current system is 20 years old and lacks essential functions of modern software.

News you can use: Expect processing delays in permits and licensing over the first few weeks of June.

  • If you’ve got pending city business, DSM recommends you try to take care of it in coming days to avoid any headaches.
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