City rolls out new and improved 311 service

What's new: The updated website and app have more user-friendly submission fields, including pin-drop accuracy to locate exactly where service is needed, ideal for reporting issues such as potholes.

• Users can now sign up for alert notifications updating them on the city's response.

Yes, and: Residents can still seek help by calling 614-645-3111 or emailing [email protected].

Go deeper: More about how to use 311.