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Illustration: Sarah Grillo/Axios

Consumers are so stressed about finding the right thing to watch on their streaming services that, after a few minutes scanning the options, many decide to watch something they've already seen, revert back to traditional TV, or turn the tube off altogether.

Why it matters: As more companies jump into the streaming wars, the choice-overload problem could alienate customers, drive away subscribers and limit the industry's growth.

By the numbers: U.S. adults typically spend a little over 7 minutes searching for something to watch on a streaming service, according to a new report from Nielsen's MediaTech Trender, a quarterly consumer tracking survey focused on emerging technology.

  • Younger adults ages 18–49 take between 8 and 10 minutes to browse before giving up, while older adults typically spend around 5 minutes.
  • Overall, 21% of respondents say that "when they want to watch, but they don’t know exactly what," they end up giving up the hunt.

Be smart: Streaming services — like Netflix and Hulu — that categorize programming by category, not brand, may have a tough time competing with traditional TV for easy choice-making by consumers.

  • More than half of users (58%) said they were more likely to go back to their favorite traditional TV channels if they didn’t know what to watch on a streaming service.
  • Meanwhile, only one-third of adult respondents say they use the content menus on their subscription streaming services to actually help them find content.

Flashback: Psychologist Barry Schwartz introduced "the paradox of choice" in his 2004 book of that name, finding that a surfeit of options paralyzes people instead of delighting them.

The big picture: Not only is choice difficult within streaming services, but selecting which service to subscribe to is becoming harder, as more and more big entertainment and tech companies start to create their own services.

  • On Tuesday, WarnerMedia revealed that its new streaming service, HBO Max, would include the entire library of "Friends" exclusively, as well as a plethora of other new and old titles.
  • This new service joins a long list of on-demand video services that consumers will have to choose from, both with their wallets and time.
  • Data from media research firm Frank N. Magid and Associates finds that people are only willing to spend around $38 monthly on streaming services. The average subscription streaming service costs anywhere between $7 and $17 dollars per month.

The bottom line: Stressed-out viewers become less engaged.

  • According of the same survey, when consumers know exactly what to watch they are three times more likely to view content (66%) than when they do not know what to watch at all prior to viewing (22%).

Go deeper

DOJ investigating city of Phoenix and Phoenix police department

Phoenix Police confront demonstrators in 2017. Photo: David McNew/Getty Images

The Department of Justice announced in a press conference Thursday it is opening a "pattern or practice" investigation into the city of Phoenix and the Phoenix Police Department.

Driving the news: The Justice Department's probe comes after the Biden administration reversed a Trump policy of not investigating police departments. It looks into several possible violations exhibited by the city's police department:

Scoop: Dem fundraising platform ActBlue boots Cuomo

Protesters in New York City against Gov. Andrew Cuomo and for a moratorium on evictions, Aug. 4. Photo: Stephanie Keith/Getty Images

The Democratic fundraising platform ActBlue has removed a donation page that New York Gov. Andrew Cuomo's campaign committee used to solicit contributions, the company confirmed to Axios.

Driving the news: ActBlue is the lifeblood of grassroots Democratic fundraising. Its decision to cut off Cuomo following damning allegations of sexual harassment and assault deals a body blow to what's left of his political future.

Civil rights leaders plan a day of voting rights marches

Martin Luther King III and Rev. Al Sharpton. Photo: Cheriss May/Getty Images

Civil rights leaders from Washington to Phoenix are planning marches on Aug. 28 to push Congress to pass new protections around voting rights.

Why it matters: A landmark voting rights proposal remains stalled in the U.S. Senate, as Sens. Joe Manchin (D-W.Va.), Kyrsten Sinema (D-Ariz.) and other moderates block efforts at filibuster reforms to advance a bill held up by Republicans.