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Photo: Axios Events.

A shift towards digital operations and delivery can help small businesses stay afloat during the coronavirus pandemic, Cupcakin' Bake Shop owner Lila Owens at an Axios virtual event on Thursday.

What she's saying: Owens said she faced a decline in walk-in sales at her Berkeley, California, store and an onslaught of pre-paid order cancellations at the start of the pandemic. "People wanted refunds. So, not only did we have a decrease in the money coming in, but the money we had already collected we had to return."

  • Moving towards online operation and delivery options held her crumbling cupcake business together.
  • "We instantly implemented a same-day delivery service, which we had never done in the history of our business ... we used Instagram and Facebook as a tool for that ... we got a huge response," she said.

Go deeper

Aug 28, 2020 - Energy & Environment

Amazon orders more than 1,800 new electric delivery vans

Photo: Paul Hennessy/NurPhoto via Getty Images

Amazon announced Friday it will add more than 1,800 battery-powered Mercedes-Benz vans in Europe this year, continuing its push toward electrification of its delivery fleet.

The big picture: Amazon is shipping more of its own products, relying less on major carriers, and the Mercedes purchase makes it clear the giant online retailer favors vehicles that will help remove greenhouse gases from its delivery fleet.

Mike Allen, author of AM
58 mins ago - Economy & Business

America on borrowed time

Illustration: Aïda Amer/Axios

Economic recovery will not be linear as the world continues to grapple with the uncertainty of the pandemic.

Why it matters: Despite being propped up by an extraordinary amount of fiscal stimulus and support from central banks, the state of the global economy remains fragile.

Scoop: Gina Haspel threatened to resign over plan to install Kash Patel as CIA deputy

CIA Director Gina Haspel. Photo: Win McNamee/Getty Images

CIA Director Gina Haspel threatened to resign in early December after President Trump cooked up a hasty plan to install loyalist Kash Patel, a former aide to Rep. Devin Nunes (R-Calif.), as her deputy, according to three senior administration officials with direct knowledge of the matter.

Why it matters: The revelation stunned national security officials and almost blew up the leadership of the world's most powerful spy agency. Only a series of coincidences — and last minute interventions from Vice President Mike Pence and White House counsel Pat Cipollone — stopped it.