What it means to design health care for real life

There's a better way to deliver health care in Colorado — and Kaiser Permanente does so with an integrated care and coverage model.

The strategy: At Kaiser Permanente, medical professionals work as one through a shared electronic health record (EHR).

• This coordination helps simplify the health care and coverage experience with coordinated, personalized support.
• It also helps reduce paperwork, repetitive tests and procedures, potential medical errors and time-consuming medical claims.

Why it's important: Traditional health care systems can be difficult to navigate, especially for people managing multiple conditions.

Kaiser Permanente combines care and coverage in one connected experience — and a dedicated New Member Connect team and integrated system help new members transition with confidence and find convenient care options.

An example: Greta Walker's health care experience was cumbersome — until she transitioned her coverage to Kaiser Permanente.

The story: Greta needed a plan to support her health needs and prescriptions, all previously spread across different pharmacies in Denver.

• Kaiser Permanente's New Member Connect Team helped Greta find a primary care doctor whose focus on women's health aligned with her needs.
• She also worked with one of Kaiser Permanente's clinical pharmacists to transition her prescriptions within the first week of enrolling.

The impact: Now, Greta accesses pharmacy services, lab work and primary care all in one place — and she enjoys member perks like fitness and mindfulness apps as a part of her care plan.

What you need to know: Whether you're new to Colorado or just ready for a change, switching to Kaiser Permanente is straightforward, and the process is designed to be simple and stress-free.

Kaiser Permanente members transition with step-by-step support from a dedicated New Member Connect Team that's responsible for…

• Helping members choose doctors close to their home, work or school.
• Connecting members with specialists for support with complex medical conditions.
• Help transferring prescription medications and setting up refills with clinical pharmacists.
• Guiding members through online account setup and accessing virtual care options with the Kaiser Permanente mobile app.

Here's what else: Kaiser Permanente is designed for real life, so members get more access to care, how, when and where it's needed.

• See a doctor, fill a prescription and get a lab test all under one roof in most of Kaiser Permanente's 29 Front Range medical offices.
• Utilize the Kaiser Permanente app to message your doctors, view lab results, and schedule in-person or virtual appointments.
• Track your medical records easily, all in one place.

The result: Kaiser Permanente has been ranked the #1 health plan in America by Insure.com for five years straight.*

Hear from our members why Kaiser Permanente is special.

*"Best Health Insurance Companies for 2025," Insure.com, March 2025.