The future of veterinary care is here — Chewy Vet Care now open in Austin

Chewy Vet Care opened in Austin in January, marking Chewy's official expansion into in-person veterinary care in Texas.

• The space offers a warm, modern practice with personalized, high-quality care that pets and their people will love — thoughtfully designed to feel calm, inviting and stress-free from the moment you and your pet walk in.

First things first: Chewy Vet Care offers a wide range of services — from routine wellness care to urgent care and surgeries. But what truly sets it apart is the environment.

• Think curved natural lines instead of harsh corners, separate waiting areas for dogs and cats, refreshments for pets and their humans and dedicated comfort rooms for sensitive moments.
• These elevated details reflect a new standard of care — one that prioritizes comfort alongside clinical excellence.

Backed by Chewy's award-winning customer service, the Care Team delivers high-quality medical attention powered by advanced technology — all to make the veterinary experience simple, supportive and stress-free.

Why now: Texas is home to vibrant pet-loving communities, with high demand for accessible, transparent veterinary care.

• Pet owners in Austin love taking their dogs to parks, hiking trails, restaurants, breweries and outdoor venues, making pet health and preventative care top priorities.
• 96% of local pet parents with a current vet go at least once a year — and 73% go more than once annually.

Key numbers: A survey of Austin pet parents revealed what matters most when choosing a veterinarian:

• 42% prioritize great customer service.
• 38% want clear, upfront pricing.
• Approximately 1 in 3 seek more comprehensive health care options.

Chewy Vet Care delivers a modern, patient-focused experience powered by state-of-the-art technology — supporting pets, pet parents and veterinary professionals with confidence and peace of mind at every step.

The background: Chewy, known for delivering pet food and products right to customers' doors, opened its first veterinary practice in 2024.

• Austin is the eighth location, with a new practice also open in Houston and two more set to launch in Dallas this April.

Here's how: Chewy Vet Care's veterinary professionals bring together advanced medical training, years of hands-on experience and a shared passion for animal health.

• Each Care Team is led by a highly skilled veterinarian and supported by compassionate technicians and professional staff, all working in sync to meet your pet's unique needs at every step.

What's in it for you: Chewy Vet Care focuses on making the overall health care experience simple, transparent and convenient with upfront pricing and easy online scheduling.

They offer a fully connected experience, blending in-person care with benefits like:

• Tranquil, pet-friendly practice design that makes pets and owners feel at home.
• Digital exam room screens to help guide care conversations.
• 24/7 virtual health guidance.
• Instant access to medical records, personalized care plans, vet visit reports and prescriptions via Chewy Pharmacy, right on your phone.
• Autoship for recurring food and medication needs.
• Seamless online scheduling from anywhere, anytime.
• Educational resources via PetMD.
• Personalized touches like welcome ID tags and birthday cards.

The impact: "I'm totally blown away by how easy and fast it was to get an appointment," said a Chewy Vet Care customer. "Usually I'm terrified of needing to get medications or treatment for my pets because the local vets in our town are always booked out for months, and can be pretty pricey or not as transparent about costs. This whole thing is such a good business model and I love being able to schedule appointments on my phone."

The takeaway: More than just a veterinary practice, Chewy Vet Care is an extension of the Chewy ecosystem — supporting pet families with the care, tools and heart they need.

The deets: Chewy Vet Care provides routine and urgent veterinary care:

• 📆 Mondays - Saturdays, 8am – 6pm.
• 📍The Triangle in Central Austin at 4700 W Guadalupe St, Suite A1, Austin, TX 78751.
• 🗓️Simply book online at chewy.com/vet-care or call anytime at 512-270-4825 to schedule.

Schedule an appointment online.