IBM CEO Arvind Krishna. Photo: IBM

In a letter to members of Congress on Monday, IBM said it is exiting the general-purpose facial recognition business and said it opposes the use of such technology for mass surveillance and racial profiling.

Why it matters: Facial recognition software is controversial for a number of reasons, including the potential for human rights violations as well as evidence that the technology is less accurate in identifying people of color.

What he's saying: "IBM no longer offers general purpose IBM facial recognition or analysis software," CEO Arvind Krishna said in the letter. "IBM firmly opposes and will not condone uses of any technology, including facial recognition technology offered by other vendors, for mass surveillance, racial profiling, violations of basic human rights and freedoms, or any purpose which is not consistent with our values and Principles of Trust and Transparency."

The big picture: An IBM representative told Axios that the decisions were made over a period of months and have been communicated with customers, though this is the first public mention of the decision. IBM said it will "no longer market, sell or update these products" but will support existing clients as needed.

What to watch: The letter also included Krishna's suggestions for legislation around police reform and the responsible use of technology. IBM said that AI, for example, has a role to play in law enforcement, but should be thoroughly vetted to make sure it doesn't contain bias. The company is also calling for stricter federal laws on police misconduct.

  • "Congress should bring more police misconduct cases under federal court purview and should make modifications to the qualified immunity doctrine that prevents individuals from seeking damages when police violate their constitutional rights," Krishna said.
  • "Congress should also establish a federal registry of police misconduct and adopt measures to encourage or compel states and localities to review and update use-of-force policies."

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