Jan 12, 2018

Facebook chooses friends over publishers

Photo: Justin Sullivan / Getty Images

Facebook announced Thursday that it will begin to prioritize posts in the News Feed from friends and family over public content and posts from publishers. It will also move away from using "time spent" on the platform as a metric of success and will instead focus on "engagement" with content, such as comments.

Why it matters: Facebook is the most widely-used news and information platform in the world; almost half of Americans rely on it for news. These changes will significantly impact the way people around the world receive and distribute information, possibly limiting the spread of fake news.

  • Moving forward, Facebook will prioritize "posts that spark conversations and meaningful interactions" between people.
  • Pages will still remain in the News Feed, but they will likely see their reach, video watch time and referral traffic decrease.
  • Facebook Head of Product Adam Mosseri‏ says the move is more about valuing stories that facilitate meaningful interactions between people.
  • The change will completely shift the publishing landscape, to the disadvantage of publishers that rely on the tech giant for traffic.
  • But, but, but: Facebook Journalism Project lead Campbell Brown told publishers in an email that the change will not affect links to publisher content shared by friends.
What this means for brands
  • In the short term, this will cause a tsunami of changes for everyone: Facebook, publishers, advertisers, investors, etc.
  • In the long term, it will force the entire digital ecosystem to focus on building meaningful relationships with consumers instead of click-bait. Audiences vs. traffic, as The Verge's Casey Newton puts it.
  • "My initial reaction is it appears organic reach is finally moving toward zero," says Rich Greenfield, Media Analyst at BTIG. "Zuckerberg is basically telling brands you either need to spark a meaningful, engaging conversation with your content — or spend ad dollars to reach consumers in the News Feed.
  • "It puts tremendous pressure/focus on great storytelling."
Zuck's mission: Bring back meaning
Data: American Press Institute; Chart: Andrew Witherspoon / Axios

Most Americans admit to using Facebook for news, yet many say it's the platform that they trust the least as a source for news.

  • As BuzzFeed's Craig Silverman points out, the platform is not being used in the way its founder had envisioned, which Zuckerberg made clear to investors in his opening statement on his last earnings call.
  • The move to shift away from "time spent" as a metric for success is likely a response to that revelation, as it will force users to spend less time "passively scrolling" and more time facilitating conversations.
  • “When people are engaging with people they’re close to, it’s more meaningful, more fulfilling,” David Ginsberg, director of research at Facebook told The New York Times. “It’s good for your well-being.”
The timing
Data: Parse.ly referrer dashboard; Chart: Lazaro Gamio / Axios

Traffic patterns show that Facebook has been planning a pivot to "meaningful engagement" for months.

  • The tech giant created the "Facebook Journalism Project" to mend its broken relationships with publishers a year ago, in anticipation of strategy changes.
  • It has been trying to convert premium publishers to its separate "Watch" video content tab since last year.
  • Executives have repeatedly told investors that News Feed inventory was becoming saturated, leading to slower ad load, and that they would focus on shifting publishers to video-based partnerships instead.
The publisher dilemma

Publishers, specifically those that rely on Facebook for the majority of their traffic, will probably be hit hardest by these changes in the short term.

  • However, most premium publishers have a healthy balance of traffic referrals across the ecosystem, according to a study from Parse.ly that measures referral traffic for medium to large-sized vetted publishers.
  • This is especially true for some of the larger, most established players that have diversified revenue models and traffic referral strategies.
  • Upstart publishers that have leaned on Facebook for audience in the past few years might be uniquely affected by the change, according to Parse.ly CTO Andrew Montalenti.
The bottom line

Meaningful engagement with the platform is not just a moral decision for Zuckerberg:

  • Facebook has seen younger audiences flock to Snapchatand other apps because they don’t feel a sense of intimacy with close connections and they don’t feel empowered to participate in meaningful conversations.
  • Until now, Facebook tried to acquire or copy competitorsthat innovated towards meaning.
  • Now, it’s taking a step to ensure users don’t abandon a platform that unintentionally got away from its mission.

This is the first meaningful response by a technology CEO to the looming "Techlash" against the giant technology companies controlling our lives:

What to watch
  1. This will create a new wave of publishers and technology focused on direct-to-consumer interactions.
  2. Expect artificial intelligence and chatbots to gain more traction as brands and publishers try to figure out the best ways to facilitate meaningful conversation and engagement.
  3. Publishers will pivot away from meaningless short-form video, because the update will weed out publisher video from the News Feed if it doesn't drive meaningful conversations. Expect instead for publishers to invest in quality, on-demand video on Facebook Watch. 

Go deeper

Facebook struggles to clean up its messes

Illustration: Eniola Odetunde/Axios

To speed new products to market, Facebook famously used to tell its employees to "move fast and break things." The job of cleaning up some of the resulting debris is one the company is tackling a lot more slowly.

Why it matters: Facebook is under pressure to offer users more control and provide the public with better accountability. The company has responded with a mix of apologies, policy changes and remedial steps.

Go deeperArrowDec 20, 2019

Facebook won't stop letting politicians lie in ads

Photo: Chip Somodevilla/Getty Images

Anyone who was waiting for Facebook to change its controversial political ad policies — particularly the one that allows politicians to lie with impunity — will have to keep waiting, the company made clear Thursday.

Driving the news: Facebook released a raft of small changes to its rules around political ads, including giving consumers the option to block political ads from their feeds.

Go deeperArrowJan 9, 2020

Zuck's 2020 campaign

Illustration: Sarah Grillo/Axios

Mark Zuckerberg said Thursday he's giving up setting annual challenges for himself and trying to take a longer view. But 2020 has already thrown down a challenge for him: threading a needle between business demands and political landmines.

The big picture: Zuckerberg has to grow revenue and users, yet not get blamed for tipping another election — and not buckle on what he views as the core value of free speech. Despite an onslaught of bad press, he seems to be succeeding ... for now.

Go deeperArrowJan 9, 2020