Jun 22, 2018

Apple to fix problematic laptop keyboards for free

Photo: Jaap Arriens/NurPhoto via Getty Images

Apple said Friday that it will repair the keyboards on recent model laptops when their keys either stick or stop working.

Why it matters: Customers have been complaining of issues almost since the new keyboard design was introduced, and class action lawsuits have been filed.

Apple's statement:

Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner. Apple or an Apple Authorized Service Provider will examine the customer’s device to verify eligibility and then perform the service free of charge. Service may involve the replacement of one or more keys or the whole keyboard.

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