Airbnb to spend $250 million to partially refund hosts
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After recently allowing all customers to cancel reservations due to the coronavirus pandemic, Airbnb says it will spend $250 million to refund 25% of the cancellation fees that hosts would have otherwise received depending on their select policy. It also created a $10 million relief fund for select hosts, which includes $9 million donated by Airbnb's founders.
The big picture: Airbnb has been in the unpleasant position of having to please both sides of its marketplace, while also managing its own finances. It recently cut marketing spend to save $800 million, among other moves, as its business takes a huge hit, a source tells Axios.
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