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Illustration: Aïda Amer/Axios

Gig economy companies have largely dodged the costs of worker benefits and protections — but now, amid the coronavirus crisis, find themselves struggling to keep both customers and workers on board.

What’s happening: They're juggling mismatched supply and demand, and asked to alleviate everyone's financial strains.

Driving the news: Yesterday, Uber CEO Dara Khosrowshahi told investors that his firm's ride-hailing business has dropped 60-70% in Seattle so far this year compared with the same period of 2019.

  • Earlier this month, Uber said it will compensate drivers for up to 14 days if they are diagnosed with COVID-19 or asked to self-isolate or quarantine — since they don’t have paid time off as independent contractors.
  • Lyft, Instacart, and others are providing similar compensation.

This still leaves a lot of drivers worried and frustrated. They have to keep working to generate income — and fulfill consumer demand — despite the risk of getting infected by passengers.

Other firms are attempting similar balancing acts. Food delivery companies are seeing a surge in demand as people stay home and restaurants are forced to serve takeout only.

  • Drivers face the same health and financial risks.
  • Some companies are waiving certain restaurant fees, though they’re mostly focused on new eatery signups.

The clearest tension between the two sides of the marketplace is playing out at Airbnb: Travelers want refunds for their canceled reservations, but hosts want to keep the money, especially if it’s a significant source of their income.

The bottom line: These companies have spent years claiming that they are simply neutral marketplaces and that their workers and hosts are “entrepreneurs” — but leaving those people with all financial responsibility is backfiring now.

  • The firms are asking the federal government to relieve drivers, restaurants, and hosts’ economic strain.
  • Even if Uncle Sam does step in, the companies are already facing public pressure to help now.

Go deeper

Jan. 6 select committee subpoenas four Trump aides

Photo: Alex Wong/Getty Images

The Jan 6. select committee investigating the deadly Capitol riot has subpoenaed four aides to former President Trump for testimony and documents.

Why it matters: Former White House chief of staff Mark Meadows, former communications official Dan Scavino, former Defense Department official Kash Patel, and former Trump advisor Steve Bannon were all in touch "with the White House on or in the days leading up to the January 6th insurrection," the committee said in a release.

U.S. friends in Latin America are turning to China

Illustration: Shoshana Gordon/Axios

The U.S. is losing Latin America to China without putting up a fight, Ecuador’s ambassador to Washington told Axios, laying bare her frustrations with early inattention from the Biden administration.

Why it matters: Ecuador isn't alone. China has deepened its engagement in the region, and it's now the top trading partner for many of the region's largest economies. That gives Beijing considerable leverage in a region historically dominated by the U.S., and makes Latin America a major frontier in the global competition for influence.

1 dead, 14 injured in shooting at Kroger grocery store near Memphis

One person was killed and 14 others were injured Thursday in a shooting at a Kroger grocery store in Collierville, Tenn., near Memphis, the town's spokesperson Jennifer Casey said, per CNN.

What they're saying: "I've been involved in [police work] for 34 years and I have never seen anything like [this]," Police Chief Dale Lane said at a press conference.

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