Updated Jul 30, 2024 - Business

Starbucks app "restored" as it promotes BOGO deal Tuesday

Kelly Tyko

Starbucks app was not working for mobile ordering on Tuesday, July 30. Photo: Michael Nagle/Bloomberg via Getty Images

For the second time in less than two weeks, Starbucks' mobile ordering system went down Tuesday due to a "third-party system outage," the company confirmed to Axios.

Why it matters: The coffee giant, which has been ramping up discounts in recent weeks to promote affordability, has a buy-one-get-one promotion Tuesday for its loyalty members.

Tuesday's deal goes from noon to 6pm local time.

Driving the news: Starbucks' app had a message Tuesday that said mobile ordering was unavailable and to visit a store to place an order with a barista.

Downdetector reported 1,506 reports of outages at 9:05am Tuesday with some users unable to log in.

The latest: Starbucks spokesperson Jaci Anderson told Axios that some customers "were briefly unable to access the mobile order and pay feature in the Starbucks app due to a third-party system outage."

"We're happy to share that functionality for ordering ahead has largely been restored and customers are able to continue using the feature in the app," Anderson said.
"Our stores are open and ready to welcome customers and where pockets of limited interruption continue, we're working to solve as quickly as possible," she added.

Flashback: Starbucks was affected by the July 19 CrowdStrike outage. Mobile ordering didn't work during the outage.

More from Axios:

Editor's note: This article was updated with comment from Starbucks.

Add Axios on Google

Starbucks app "restored" as it promotes BOGO deal Tuesday

What to read next