Updated Mar 15, 2024 - Business

McDonald's operations disrupted around the world after "technology outage"

A McDonald's sign in Mahnattan.

A McDonald's sign in Manhattan. Photo: Robert Alexander/Getty Images

McDonald's said a "technology outage" disrupted operations at many of its stores around the world on Friday.

The latest: Brian Rice, the company's global chief Information officer, ruled out a cybersecurity attack, saying the outage was instead caused by a "a third-party provider during a configuration change."

  • Rice said around 11 am ET on Friday that the issue was resolved in many countries and that the company was working with markets that were still experiencing issues.
  • "We thank customers for their patience and apologize for any inconvenience this may have caused," McDonald's said in a statement.

Driving the news: McDonald's Japan said on social media that its restaurants suffered a "system failure" and asked customers to be patient.

  • It said in another post that many of its stores suspended operations and were not taking orders.
  • Similar alerts were made by the company's branches in Hong Kong and Taiwan.
  • Operations at many of its stores in Australia were also disrupted, according to Reuters.

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Editor's note: This story was updated with new developments.

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