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Since London decided to revoke Uber's operating license, the city's transportation regulator found that 14,000 rides in late 2018 and early 2019 were completed by unverified drivers who had "rented" a real driver's account, the Wall Street Journal reports.
Why it matters: Uber says shared driver accounts are a global problem, including in the U.S. An Uber spokesperson told the Wall Street Journal the company has adjusted its policies in London to combat the issue, but it still not a "silver bullet."
- Uber is alerted if a verified driver changes their photo to prevent fraud or if multiple devices are used for logging into the same account.
How it works: Account renting is an "open secret" with individuals and verified drivers often discussing it in private social media groups or messaging apps used by drivers, per the WSJ.
- A former Uber driver told the WSJ most people who rent out accounts rather than getting their own do so because they would likely fail a background check, don't have a license or can't afford a car.