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Photo: Yichuan Cao/NurPhoto via Getty Images

Retailers are increasingly using technology like geolocation mapping and virtual shopping assistants in an attempt to increase shoppers' loyalty.

Why it matters: "Physical retail is not dead. Boring retail is," Steve Dennis, strategic adviser on retail growth, wrote in Forbes. Consumer data is key to understanding consumer preferences and lifestyles. The trick for brick-and-mortar retailers now is to figure out how to use data and technology, while also personalizing the physical shopping experience.

  • Paul Martino, vice president and senior policy counsel for the National Retail Federation who spoke at an Axios Expert Voices event last week, said:
“It’s a volume business —  it’s all about making sure customers are returning. Retailers have to use technology to align their interests with customers’ interests, so they always want to come back."

Driving the news: Some examples of retail tech innovations:

  • MedCenter self-serve pharmacy kiosks are under a pilot program in Arizona. The kiosks provide 24/7 access to "multilingual pharmacists through private audio-visual communications built into the pharmacy center, as well as an integrated smartphone app," per a press release.
  • Waymo announced a plan to offer autonomous vehicle rides to Walmart shoppers. The company also said it was partnering with AutoNation and Avis Budget Group. Avis can offer Waymo vehicles to pick up renters and take them to the airport or back home after they've returned rental cars. AutoNation will offer an autonomous vehicle while a customer’s vehicle is being serviced, per The Verge.
  • Sephora is bettering its in-store experience its mobile app and VirtualArtist module, an augmented reality tool, which allows users to "try on" products before they purchase them, according to Forbes.
  • Online beauty juggernaut Glossier opened pop-up stores in San Francisco, Los Angeles and New York to enhance its shopping experience. The event had customers coming in droves as they posted pictures of the millennial pink exterior, intricate makeup displays and special packaging.

Facebook and Amazon are developing technology to help users shop on their platforms.

  • Michael Kors is the first brand to test augmented reality ads in Facebook's News Feed, enabling people to try on a pair of sunglasses and make a purchase based on their experience. Later this year, Facebook will begin testing AR ads with Sephora and others in fashion accessories, cosmetics, furniture, gaming and entertainment, before rolling out AR ads more broadly to other industries over the course of the year, per CMO.
  • Amazon confirmed it rolled out a new "part finder" within its app to help people with home improvement projects. People no longer have to make a trip to Home Depot or Lowe's to find the size of random screws, nuts or bolts, Digital Trends reports.

The other side: The increased use of advanced technology like virtual reality and self-driving car chauffeurs could mean that only the biggest retailers with the most resources will be able to take advantage, leaving small businesses and mom-and-pop retailers in the dust.

Go deeper

7 mins ago - Health

Fauci: COVID vaccine rollout needs to prioritize people of color

Anthony Fauci. Photo: Alex Wong via Getty Images

Infectious disease expert Anthony Fauci highlighted the need to address racial disparities in the COVID-19 vaccination process, per an interview with The New England Journal of Medicine on Wednesday.

What he’s saying: "I think that's the one thing we really got to be careful of. We don't want in the beginning ... most of the people who are getting it are otherwise, well, middle-class white people."

The Mischief Makers

Illustration: Sarah Grillo/Axios

Several Republican and Democratic lawmakers are emerging as troublemakers within their parties and political thorns for their leadership.

Why it matters: We're calling this group "The Mischief Makers" — members who threaten to upend party unity — the theme eclipsing Washington at the moment — and potentially jeopardize the Democrats' or Republicans' position heading into the 2022 midterms.

Obama speechwriter fears Biden unity drive is one-sided

Cody Keenan (right) is shown heading to Marine One in December 2009. Photo: Mandel Ngan/AFP via Getty Images

President Obama's former speechwriter says he's "preemptively frustrated" with President Biden's effort to find unity with Republicans.

What they're saying: Cody Keenan told Axios that Biden's messaging team has "struck all the right chords," but at some point "they're gonna have to answer questions like, 'Why didn't you achieve unity?' when there's an entire political party that's already acting to stop it."