Health systems are sitting on massive amounts of clinical data, but turning that data into timely patient care isn't always easy.

Qualified Health is a health care AI platform that uses Anthropic's Claude to analyze clinical data, identify patients who qualify for evidence-based interventions and surface those patients directly into clinicians' workflows for follow-up care.

• The work is already underway at the University of Texas Medical Branch (UTMB), where the platform is being used to help close gaps in care, including for patients with heart failure who may otherwise go undetected.

The background: Anthropic's recent Economic Index explores how people are using Claude for real tasks.

• In Texas, the data shows an enterprise-heavy pattern: people are using Claude inside professional workflows to solve complex, high-stakes problems. Qualified Health's work at UTMB is one example of what that looks like in practice.

Justin Norden, MD, co-founder and CEO of Qualified Health, explains the platform and its impact:

1. First things first: When you created Qualified Health, what challenges were you hoping to solve?

Norden: In early 2023, health systems were waking up to the idea that a big shift was coming.

• How can we be a part of what's coming to make sure this new generation of AI is solving our problems — to help it to do the best possible thing for patients, providers and staff?

A separate thread, where I was coming from as a computer scientist and researcher, was around algorithms, safety and trust.

• We need to trust that these systems work as intended — that we understand how they perform, how they succeed, and how they fail — so we can make informed decisions about patient care.

These two pieces came together when starting Qualified Health: Identifying how we can be a partner to set up the infrastructure to start scaling, and really drive AI transformation across an entire health system.

2. The benefits: For a health care worker, how does Qualified Health change their day-to-day workflow?

Norden: I think one unique thing about us and our company is that, as we partner with our health systems, our tooling is available to every single employee in the system.

• From more mundane and administrative things, like HR policies, to clinical questions that clinicians may have about a patient that's coming in.

Clinicians rely on Claude-powered tools that integrate with Electronic Health Record data and sit directly inside their workflows.

• That now extends to real-time external information too. Clinicians and staff can pull the latest clinical guidelines, FDA safety communications, or payer policy updates without leaving our HIPAA-compliant environment.

It's been amazing to see, as we now have thousands of users across the University of Texas System — over 130,000 employees getting access to these tools — the range and creativity of how people are using them: saving time, reaching out to patients in new ways, getting help, solving problems.

3. The impact: Have you seen this impact real patients?

Norden: Yes, with our cardiology deployment at UTMB. We started with this area because there are very clear clinical guidelines. If patients meet these conditions, then they qualify for this type of care.

• If they're on the right medications, or receive the appropriate interventions, these outcomes will improve the lifespan and health of patients.

These are chronic conditions, so patients often fall through the cracks between visits and handoffs.

• And so, if we can reach these patients — if we can give the providers tools to reach these patients — this actually changes lives.

In cardiology, now we have the tools to look through all this structured and unstructured data and identify where there are gaps in guideline-recommended care.

• We worked with the University of Texas physicians to make sure it matches how they wanted to see and treat their patients.
• Then they're able to do direct patient outreach, bring them in, change their medications or, in certain cases, find and perform life-saving procedures.

This is just one area we're so excited for and then scaling to many other areas as well.

4. How it works: Where does Claude fit into your platform, and what role does it play?

Norden: An analogy I like to use: Claude is the engine, and we're building the car that drives health systems where they need to go.

• In medicine, where "do no harm" is the starting point, we needed a model we could trust to behave predictably in high-stakes clinical contexts — that's why we built on Claude.

For example, with UTMB, we identified a problem around patient care gaps in heart failure — where there are life-saving interventions that are being missed and impacting patient outcomes.

We built the structure to solve that, and we use Claude as that powerful engine to drive those outcomes.

5. The background: How did your work with UTMB come together, and what made it the right place to deploy this?

Norden: We were introduced to some of the leaders at UTMB almost toward the very beginning of the company, and there was an alignment of mission and values.

• And we had a similar philosophy of understanding both the risks and opportunities in health care — the recognition that you need to run a strong governance process, but also that if you get this right and set it up correctly, it can scale.

Because we had that alignment, we were able to roll out our AI tools to every employee at UTMB — 15,000 people — within a matter of weeks.

• That foundation is what made the next frontier possible. In April 2026, UTMB became the first academic health system to deploy HIPAA-compliant, real-time AI web search at enterprise scale, a capability now expanding across the UT System's 130,000+ clinicians and staff through the UT REAL Health AI initiative.

These are new models where we can improve the care for our patients, make the lives of our providers better, and really make health care sustainable as we move forward financially.

6. Looking ahead: Do you see this as a turning point for how health care systems operate?

Norden: It's possible now to do proactive care at scale that aligns with proven clinical guidelines in a way that just wasn't possible before. Where there wasn't enough time, there wasn't a way to go through all this data and identify these opportunities to deliver better care.

• What's going to be possible is health systems moving to providing population level care at scale. That gap between knowing and doing can shrink as access widens.
• And, giving clinicians secure access to the latest guidelines and current information directly inside their workflows, instead of asking them to step out to a consumer browser, helps make proactive, guideline-aligned care possible at scale.

In the future, it's going to be the health systems that are going to lean in to working with these tools, to make it easier for patients to get and navigate proactive care.

And it's going to be possible to really move the needle and take far better care of our nation.

Learn how else Claude is being used across the U.S.