That tension shaped an Expert Voices roundtable in New York City on June 3, where technology, cybersecurity and business leaders discussed how organizations can deploy AI responsibly while navigating growing complexity, evolving security threats and rising expectations around accountability.

Why it's important: AI adoption is accelerating across industries, but many organizations remain stuck between experimentation and enterprise-scale deployment.

• Participants agreed that the challenge is no longer whether AI will be adopted. Instead, leaders are increasingly focused on how to implement AI safely, govern it effectively and ensure employees are prepared to work alongside it.

The challenge: Enterprise technology environments are becoming more fragmented and difficult to manage.

• Organizations operate across dozens of tools, providers and data sources. At the same time, AI is increasing the volume of information that teams must process and act on.

What DXC is saying: DXC leaders said those challenges helped inspire the development of DXC OASIS, the company's new AI-native managed services operating model powered by Claude as the default foundation model.

• "We have 45,000 operators managing mission-critical services for banks and health care organizations, the government and transportation," said Lisa Beaudoin, vice president of Platforms at DXC Technology.

Rather than introducing another technology layer, DXC designed DXC OASIS as a new way of operating the systems it runs for some of the world's leading enterprises.

• "It's really a transformation in how we deliver managed services through that human-plus-agentic workflow," said Lisa Beaudoin. "The platform is how we enable this transformation."

The story: Before building DXC OASIS, the DXC team spent months studying how human operators and customers actually work.

• "We did not write a single line of code before we interviewed our operators and our customers and got very curious about their work, their pain points and what they would need to be successful," said Marielle Echevarria, vice president of Global Sales Enablement at DXC Technology.

That research revealed a common frustration: organizations often lack the visibility they want into the systems they depend on most.

• "We have seen the proliferation of fragmented and disconnected systems," said Echevarria. "We were trying to solve for a more seamless way for our customers to interact with us and for our operators to deliver in a more consistent, fast and meaningful way."

The solution: DXC leaders said DXC OASIS helps organizations move from reactive operations to proactive decision-making.

• Many operators currently spend their days switching between dashboards, monitoring tools and data sources while trying to understand what requires attention.

By creating a unified operational view, DXC OASIS helps identify patterns, surface critical issues and automate repetitive tasks.

• "DXC OASIS is looking at the entire estate, seeing the patterns," continued Echevarria. "It automatically detects and resolves issues before our operators are even made aware."

The impact: DXC leaders emphasized that the goal is not to replace human expertise. Instead, they see AI as a way to eliminate repetitive work so people can focus on higher-value decisions that drive business value.

The cybersecurity challenge: Security concerns surfaced throughout the discussion.

As organizations deploy AI, many cyber experts are simultaneously preparing for a future where threat actors have access to the same technologies.

The conversation also highlighted the growing pressure organizations face to move quickly without sacrificing security.

• AI adoption often stalls because no one wants to be solely responsible for approving systems that could introduce new operational or regulatory risks.

Here's what else: Trust emerged as one of the dominant themes of the roundtable.

Participants repeatedly returned to questions about accountability, transparency and oversight, particularly as AI systems become more autonomous. For DXC, trust is foundational to how DXC OASIS was built.

• "When we built our platform, DXC OASIS, it was built with resiliency and governance and trust and security — not as features, but as the foundation," said Beaudoin.

DXC leaders argued that organizations are more willing to trust AI when they understand how systems are trained, monitored and governed.

Plus, plus, plus: DXC leaders also discussed DXC CoreIgnite, a platform designed by DXC to help financial institutions modernize without replacing decades-old infrastructure.

Sandeep Bhanote, global head and general manager of GrowthX at DXC Technology, said many banks want to participate in emerging trends such as agentic finance, digital assets and tokenized deposits but lack the resources to move at the speed of fintech companies.

• "We're effectively democratizing velocity and speed of a fintech to the financial institutions that have been hand-tied with regulation and the inability to move as fast," said Bhanote.

Unlike traditional modernization solutions, DXC CoreIgnite is designed to help institutions extend the value of existing core systems.

• "This is not about rip and replace," said Bhanote. "This is about extending and generating more value on the investments they have already made."

Looking ahead: Participants agreed that AI adoption will continue accelerating.

• The larger challenge will be helping organizations build the governance frameworks, workforce readiness and operational confidence needed to support that growth.
• For DXC leaders, the future isn't about choosing between people and AI. It's about creating environments where both work together effectively.

"We've been doing this for 60 years," said Echevarria. "That legacy is what's made us ready for this point in time."

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