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Illustration: Aïda Amer/Axios

Democrats and Republicans both want to rein in perceived abuses by Silicon Valley, but a Tuesday Senate hearing to grill Facebook CEO Mark Zuckerberg and Twitter CEO Jack Dorsey showed the two parties operating in mirror universes.

Why it matters: The distance between the parties' diagnoses of the tech industry's trespasses makes it harder than ever to imagine how they might find common ground to pass the meaningful new tech legislation they both say they want.

Driving the news: Republicans had originally convened the Senate Judiciary Committee's four-hour-plus hearing over the platforms' handling of the New York Post's Hunter Biden story. But the session ended up focusing on broader concerns over how tech firms treat political speech.

Republicans said repeatedly that tech companies were staffed by liberal employees who enforce policies that are biased against conservatives. They also said the platforms effectively act as publishers — and should take on publisher-style legal responsibilities — when they weigh content against their terms of service and take actions such as removing it or fact-checking it.

  • GOP lawmakers repeatedly asked Dorsey and Zuckerberg for lists of employees who made certain content moderation decisions at the company. Sens. Ted Cruz and Mike Lee berated Dorsey and Zuckerberg for alleged censorship.
  • Sen. Josh Hawley dramatically unveiled the existence of an internal Facebook tool named Centra that he said is used to track users across the platform without their permission. A Facebook spokesman said the tool is used for investigating security concerns like "coordinated inauthentic behavior" or fraud.
  • The catch: Sen. Ben Sasse cautioned members of his own party against agitating for tougher tech regulation when an incoming Democratic administration would be implementing and enforcing it.

Democrats said they appreciated the more-aggressive-than usual approaches Facebook and Twitter took regarding election-related misinformation but worried the platforms didn’t go far enough.

  • Sen. Dianne Feinstein asked Dorsey whether the labels Twitter added to Trump’s false victory claims went far enough. Dorsey defended them, saying Twitter seeks not to silence public figures who make questionable claims but to give users more context for evaluating the statements.
  • Sen. Richard Blumenthal asked Dorsey and Zuckerberg to commit to strong action to keep misinformation from disrupting the Georgia Senate runoff races. Zuckerberg said Facebook will draw lessons from the 2020 general election and make its systems “even more robust.”

Of note: The hearing saw some half-hearted feints at finding common ground. Judiciary Chairman Lindsey Graham, for instance, repeatedly sought to press the executives on whether their products are deliberately addictive, an issue that has animated both Democrats and Republicans.

Yes, but: It was telling just how little attention such efforts got. Graham at one point likened the tech firms' position to the 1990s testimony of Big Tobacco executives accused of suppressing evidence of cigarettes' harmfulness — a reference that only underscored how much farther apart the parties are today.

Be smart: Then, lawmakers disagreed around the margins but broadly agreed on a basic set of facts: Tobacco is harmful, and executives were lying when they said otherwise.

  • Now, Democrats and Republicans can't agree on even a simple description of the problem. Whether you think Big Tech is moderating too much or too little depends your party identification.

Our thought bubble: Hawley's reveal of Facebook's Centra tool was a perfect illustration of the alternative worlds Republicans and Democrats are now inhabiting.

  • To Hawley, a tool that Facebook uses to monitor user activity across its platform was smoking-gun proof of nefarious behavior. To Democrats, it looks like a sign the firm is taking the most basic steps against trolls, bots and disinformation campaigns.

The bottom line: Unless Democrats pull out January victories in Georgia that give them Senate control, this divide is likely to hamstring efforts to pass rules governing online privacy, changes to online platforms' liability protections, or nearly any other major tech legislation.

Go deeper

More than 20,000 users submit cases to Facebook oversight board

Illustration: Aïda Amer/Axios

More than 20,000 people have submitted cases to Facebook's independent Oversight Board since the board started accepting user appeals in October, the organization announced Monday, and it has selected six initial cases for review.

Why it matters: The number of submissions speaks to the multitude of people who feel the platform's moderation of their content has wronged them. The tiny number of cases getting reviewed speaks to the limits of human oversight on a platform the size of Facebook, as well as to the novelty of the board's process and the complex nature of the cases chosen.

Dec 1, 2020 - Technology

Facebook, Google push deals despite antitrust scrutiny

Illustration: Eniola Odetunde/Axios

Facebook announced Monday that it has purchased a customer service chatbot startup called Kustomer. The app reportedly cost Facebook $1 billion, the same amount it paid for Instagram in 2012.

Why it matters: The deal is the latest sign that the world's biggest tech companies, despite facing enormous antitrust scrutiny globally, will not stop buying up other companies.
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Dec 1, 2020 - Technology

Facebook News to launch in U.K. in January

Photo: Chesnot/Getty Images

Facebook said Monday that it plans to launch Facebook News in the U.K. in January, with several big publishers, including Conde Nast, The Economist, Guardian Media Group, Hearst and others, initially providing content.

Why it matters: The creation of Facebook's dedicated News tab has helped the company appease regulator demands globally for more equitable relationships with news publishers.