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The robot trust tightrope

Robot shaking hands with person
French Prime Minister Édouard Philippe shaking hands with a robot. Photo: Alain Jocard/AFP/Getty

As intelligent machines begin muscling into daily life, a big issue remaining is how deeply people will trust them to take over critical tasks like driving, elder or child care, and even military operations.

Why it matters: Calibrating a human's trust to a machine's capability is crucial, as we've reported: Things go wrong if a person places too much or too little trust in a machine. Now, researchers are searching for ways of monitoring trust in real time so they can immediately alter a robot's behavior to match it.

The trouble is that trust is inexact. You can't measure it like a heart rate. Instead, most researchers examine people's behaviors for evidence of confidence.

  • But an ongoing project at Purdue University found more accurate indicators by peeking under the hood at people's brain activity and skin response.
  • In an experiment whose results were published in November, the Purdue team used sensors to measure how participants' bodies changed when they were confronted with a virtual self-driving car with faulty sensors.

Understanding a person's attitude toward a bot — a car, factory robot or virtual assistant — is key to improving cooperation between human and machine. It allows a machine to "self-correct" if it's out of sync with the person using it, Neera Jain, a Purdue engineering professor involved with the research, tells Axios.

Some examples of course-correcting robots:

  • An autonomous vehicle that would give a particularly skeptical driver more time to take control before reaching an obstacle that it can't navigate on its own.
  • An industrial robot that reveals its reasoning to boost confidence in a worker who might otherwise engage a manual override and potentially act less safely.
  • A military reconnaissance robot that gives a trusting soldier extra information about the uncertainty in a report to prevent harm.

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