1 big thing: Facebook chooses friends over publishers
Facebook announced yesterday that it will begin to prioritize posts in the News Feed from friends and family over public content and posts from publishers. It will also move away from using "time spent" on the platform as a metric of success and will instead focus on "engagement" with content, such as comments.
Why it matters: Facebook is the most widely-used news and information platform in the world; almost half of Americans rely on it for news. These changes will significantly impact the way people around the world receive and distribute information, possibly limiting the spread of fake news.
- Moving forward, Facebook will prioritize "posts that spark conversations and meaningful interactions" between people.
- Pages will still remain in the News Feed, but they will likely see their reach, video watch time and referral traffic decrease.
Facebook Head of Product Adam Mosseri says the move is more about valuing stories that facilitate meaningful interactions between people. "As it turns out people interact more with stories from friends than from publishes, and so on — average friends and groups see gains and publishers see less distribution."
It's not good news for everyone. The change will completely shift the publishing landscape, to the disadvantage of publishers that rely on the tech giant for traffic (more below). And it will force investors and marketers to cope with the advertising revenue headaches caused by the new format.
But, but, but: Facebook Journalism Project lead Campbell Brown told publishers in an email that the change will not affect links to publisher content shared by friends.
2. What this means for brands
In the short term, this will cause a tsunami of changes for everyone: Facebook, publishers, advertisers, investors, etc. In the long term, it will force the entire digital ecosystem to focus on building meaningful relationships with consumers instead of click-bait.
Audiences vs. traffic, as The Verge's Casey Newton puts it.
Wall Street and Madison Ave. are thrown off by this. Some see Facebook taking a short-term revenue hit — (monetizing conversations is a hard thing to do) — and others don't see marketers having the tools to adapt right away. But most agree that the changes are probably a step in the right direction for users.
- "My initial reaction is it appears organic reach is finally moving toward zero," says Rich Greenfield, Media Analyst at BTIG. "Zuckerberg is basically telling brands you either need to spark a meaningful, engaging conversation with your content — or spend ad dollars to reach consumers in the News Feed. It puts tremendous pressure/focus on great storytelling."
3. Zuck's mission: Bring back meaning
Most Americans admit to using Facebook for news, yet many say it's the platform that they trust the least as a source for news. This paradox is a good example of what is morally prompting Facebook to make some of these changes.
As BuzzFeed's Craig Silverman points out, the platform is not being used in the way its founder had envisioned, which Zuckerberg made clear to investors in his opening statement on his last earnings call.
"Our community continues to grow ... But none of that matters if our services are used in a way that doesn't bring people closer together."— Mark Zuckerberg, Nov. 1 2017 to investors
In an unexpected twist, Facebook admitted last month that spending too much time on the platform may not be good for consumers' health.
The move to shift away from "time spent" as a metric for success is likely a response to that revelation, as it will force users to spend less time "passively scrolling" and more time facilitating conversations.
- “When people are engaging with people they’re close to, it’s more meaningful, more fulfilling,” David Ginsberg, director of research at Facebook told The New York Times. “It’s good for your well-being.”
4. The timing
In addition to Zuckerberg's comments, traffic patterns show that Facebook has been planning a pivot to "meaningful engagement" for months.
- The tech giant created the "Facebook Journalism Project" to mend its broken relationships with publishers a year ago, in anticipation of strategy changes.
- It has been trying to convert premium publishers to its separate "Watch" video content tab since last year.
- Executives have repeatedly told investors that News Feed inventory was becoming saturated, leading to slower ad load, and that they would focus on shifting publishers to video-based partnerships instead.
5. The publisher dilemma
Publishers, specifically those that rely on Facebook for the majority of their traffic, will probably be hit hardest by these changes in the short term.
- However, most premium publishers have a healthy balance of traffic referrals across the ecosystem, according to a study from Parse.ly that measures referral traffic for medium to large-sized vetted publishers.
- This is especially true for some of the larger, most established players that have diversified revenue models and traffic referral strategies. (You'll notice some of the smaller publishers are the ones that lean more heavily on Facebook for traffic in the bottom right corner of the above chart.)
Upstart publishers that have leaned on Facebook for audience in the past few years might be uniquely affected by the change, according to Parse.ly CTO Andrew Montalenti.
"Facebook is a good baseline for newcomers to digital publishing. A lot of those that rely on Google Search for traffic are older and more established because it takes more time to build authority within Google's algorithm."
The view from legacy media: FT CCO Jon Slade applauds the move, but says it doesn't go far enough in helping publishers build sustainable businesses in the age of tech finance.
"[A] sustainable solution to the challenges of the new information ecosystem requires further measures - in particular, a viable subscription model on platforms that enables publishers to build a direct relationship with readers and to manage the terms of access to their content."
(The sample includes 375 established publishers. According to Parse.ly, websites that show up on fake news lists will be incredibly under-represented within this data set. Pub size refers to the number of external referrals, which is highly correlated with total visits. The few publishers with low search and low social referrals tend to be international publishers with huge direct audiences that are subscription-based, newsletter-based, etc.)
6. The bottom line
Meaningful engagement with the platform is not just a moral decision for Zuckerberg:
- Facebook has seen younger audiences flock to Snapchat and other apps because they don’t feel a sense of intimacy with close connections and they don’t feel empowered to participate in meaningful conversations.
- Until now, Facebook tried to acquire or copy competitors that innovated towards meaning.
- Now, it’s taking a step to ensure users don’t abandon a platform that unintentionally got away from its mission.
This is the first meaningful response by a technology CEO to the looming "Techlash" against the giant technology companies controlling our lives (See more on that by my colleague David McCabe).
7. What to watch
- This will create a new wave of publishers and technology focused on direct-to-consumer interactions.
- Expect artificial intelligence and chatbots to gain more traction as brands and publishers try to figure out the best ways to facilitate meaningful conversation and engagement.
- Publishers will pivot away from meaningless short-form video, because the update will weed out publisher video from the News Feed if it doesn't drive meaningful conversations. Expect instead for publishers to invest in quality, on-demand video on Facebook Watch.