Ticketmaster refunds may be coming to D.C. residents

The big picture: The deceptive practices ran over at least a decade, D.C. Attorney General Brian Schwalb alleges.

• Schwalb's office said low ticket prices did not include mandatory fees until the checkout page, calling it a "bait-and-switch."
• Users also faced pop-up notifications with messages like "Tickets are selling fast" and a countdown clock to entice them to buy tickets more quickly.
• Live Nation denied the allegations in the settlement. The company did not immediately return a request for comment.

How it works: Live Nation will pay $9.9 million to the District, which will return $8.9 million to customers.

• Claims can be made going back a decade.
• Schwalb's office says it will detail the process to make claims in the coming months.

The settlement also requires Live Nation to "show the full price of tickets" for sale "up front and throughout the purchase process," Schwalb's office says.

Zoom out: The D.C. settlement comes amid bigger problems for Live Nation.

• A New York jury decided last week that Live Nation and Ticketmaster violated antitrust laws.
• The jury's decision may embolden other states to take more action on the matter.