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Illustration: Eniola Odetunde/Axios

Genesys, an SF-based cloud call center software provider led by former Skype CEO Tony Bates, raised $580 million led by Salesforce Ventures at a $21 billion valuation.

Why it matters: Investors love call centers and the software that drives them, even if they drive the rest of us to despair. Among those investors is Zoom, which recently failed to buy Genesys rival Five9, after its $14.7 billion offer was rejected by Five9 shareholders.

Return on investment: Permira bought Genesys from Alcatel-Lucent for just $1.5 billion in 2012, and then sold around a 24% stake in 2016 to Hellman & Friedman for $900 million. Other investors in the new round include BlackRock, D1 Capital Partners and ServiceNow Ventures.

The bottom line: "While organizations were already planning to take the traditional on-premises call center systems to the cloud prior to the pandemic, the move to remote work forced many companies to make the pivot more quickly. Now, companies are trying to go a step further and link call center software with programs like customer relations systems or marketing programs." — Joseph Williams, Bloomberg

Go deeper

Dan Primack, author of Pro Rata
Dec 16, 2021 - Economy & Business

Scoop: Gopuff raises $1.5 billion

Illustration: Annelise Capossela/Axios

Gopuff, an instant delivery platform for everyday items, has raised $1.5 billion in what could be a valuation of up to $40 billion, Axios has learned.

Why it matters: This suggests that the Philadelphia-based company, which recently launched in London and New York, is preparing for a 2022 IPO.

Scoop: Stephanie Ruhle to replace Brian Williams on MSNBC

Photo: Nathan Congleton/NBCU Photo Bank/NBCUniversal via Getty Images via Getty Images

MSNBC will soon announce plans to move morning anchor Stephanie Ruhle to the 11 pm ET hour that Brian Williams turned into an elite destination, two sources familiar with the move tell Axios.

Details: The 9 am ET hour, currently hosted by Ruhle, will become part of MSNBC's flagship morning show, "Morning Joe," which currently runs from 6 am to 9 am ET.

Oath Keepers leader denied bail on Capitol riot sedition charge

Oath Keepers co-founder Elmer Stewart Rhodes. Photo: Susan Walsh/AP

A federal judge ordered Oath Keepers leader Stewart Rhodes to remain jailed Wednesday until trial on charges stemming from the Capitol riot.

Why it matters: The judge said the most prominent far-right figure charged in the Jan. 6, 2021, insurrection had access to weapons and his alleged "continued advocacy for violence against the federal government" gave credence to prosecutors' view that, if released, Rhodes could endanger others.