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Kate Jaspon, the chief financial officer of Dunkin' Brands (right). Photo: Axios

About 20% of Dunkin' Brands' customer transactions are digital in some form, Kate Jaspon, the company's chief financial officer, said Tuesday during an Axios virtual event.

Why it matters: Many restaurants and fast-food chains have had to drastically change or speed up their investment in technology services to make orders hands-free, cashless and safer for customers and workers during the coronavirus pandemic.

The state of play: Jaspon said their app, perks, curbside pickup and drive-thru options have made it easier for people to access coffee and drinks that are not so easy to make at home.

  • "It’s really about providing products that apply to all different demographics and really provide a product that is not something the consumer can make at home and maybe provides them with a nice break from reality," she said.
  • "Now-days I like to joke that folks get 'Zoomed out' and they need to get out and get a break, and so it’s important to have these products."

Yes, but: Companies that push cashless or virtual-only payment options often leave some demographic groups out of the mix. Jaspon said Dunkin' franchisees accept all forms of payment during the pandemic.

Watch the event, Axios' Smart Main Street, on Axios.com.

Go deeper

Updated Dec 31, 2020 - Health

California reports first case of new coronavirus variant

Healthcare workers treating a patient in UCLA Medical Center in Torrence, California, on Dec. 29. Photo: Dania Maxwell/Los Angeles Times via Getty Images

California reported its first case of a new variant of the coronavirus that may be more transmissible, AP reports.

The big picture: California is the second state to document a confirmed case of the variant — which originated in the United Kingdom — after Colorado reported the first case in the United States on Tuesday.

4 hours ago - Politics & Policy

Scoop: Sources say Beto plans Texas comeback in governor’s race

Former U.S. Rep. Beto O'Rourke speaks during the Georgetown to Austin March for Democracy rally on July 31, 2021, in Austin, Texas. Photo: Brandon Bell/Getty Images

Former Rep. Beto O’Rourke is preparing to run for governor of Texas in 2022, with an announcement expected later this year, Texas political operatives tell Axios.

Why it matters: O'Rourke's entry would give Democrats a high-profile candidate with a national fundraising network to challenge Republican Gov. Greg Abbott — and give O’Rourke, a former three-term congressman from El Paso and 2020 presidential candidate and voting rights activist, a path to a political comeback.

Texas doctor says he performed an abortion in violation of state law

Pro-choice protesters march down Congress Avenue and back to the Texas state capitol in Austin, Texas, in July 2021. Photo: Erich Schlegel/Getty Images

A Texas doctor disclosed in an op-ed in the Washington Post on Saturday that he has performed an abortion in violation of the state's restrictive new abortion law, which effectively bans the procedure after six weeks.

Why it matters: Alan Braid's op-ed is a direct disclosure that will very likely result in legal action, thereby setting it up as a potential test case for how the abortion ban will be litigated, notes the New York Times.