Sign up for our daily briefing

Make your busy days simpler with Axios AM/PM. Catch up on what's new and why it matters in just 5 minutes.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Catch up on the day's biggest business stories

Subscribe to Axios Closer for insights into the day’s business news and trends and why they matter

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Stay on top of the latest market trends

Subscribe to Axios Markets for the latest market trends and economic insights. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Sports news worthy of your time

Binge on the stats and stories that drive the sports world with Axios Sports. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Tech news worthy of your time

Get our smart take on technology from the Valley and D.C. with Axios Login. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Get the inside stories

Get an insider's guide to the new White House with Axios Sneak Peek. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Catch up on coronavirus stories and special reports, curated by Mike Allen everyday

Catch up on coronavirus stories and special reports, curated by Mike Allen everyday

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Denver news?

Get a daily digest of the most important stories affecting your hometown with Axios Denver

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Des Moines news?

Get a daily digest of the most important stories affecting your hometown with Axios Des Moines

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Twin Cities news?

Get a daily digest of the most important stories affecting your hometown with Axios Twin Cities

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Tampa Bay news?

Get a daily digest of the most important stories affecting your hometown with Axios Tampa Bay

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Charlotte news?

Get a daily digest of the most important stories affecting your hometown with Axios Charlotte

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Illustration: Sarah Grillo/Axios

A collaboration with Amazon Web Services (AWS) has helped Rhode Island survive an unprecedented torrent of unemployment claims.

Why it matters: While tech companies were well-positioned to pivot to digital-first business in the wake of the coronavirus lockdown, state governments faced paralysis. With the pandemic continuing and lockdowns potentially returning, states will need to innovate to keep their systems running.

By the numbers: More than 40 million Americans have filed for unemployment since the start of the pandemic.

  • Rhode Island, which has a population of just over 1 million people, received more than 140,000 jobless claims in the 45 days after a state of emergency was declared on March 9.

At the onset of the crisis, the state was trying to process those claims using 30-year-old systems. And since Rhode Island requires the unemployed to file a continuing claim each week to get benefits, "It looked like we could be facing 200,000 people calling within a 12-hour period," says Scott Jensen, the director of Rhode Island's department of labor and training.

  • At the start of the crisis, the department could only handle 75 concurrent calls. "The math didn't work anymore," says Jensen.

What happened: Rhode Island reached out to AWS, which was working to update the technological infrastructure of state governments.

  • AWS helped install Amazon Connect, the company's cloud-based contact center solution, the same system Amazon uses to handle the Black Friday sales event. That gave the department the ability to process up to 2,000 concurrent calls, ensuring that "no one was getting a busy signal."

What they're saying: "Instead of having to hire a new labor force, you can use your existing employees and scale them so they don't need to be in a call center," says Teresa Carlson, vice-president of the worldwide public sector at AWS. "They can be virtual instead."

  • AWS has worked with other states on updating unemployment systems, including Massachusetts, as has its cloud competitor Google.

The bottom line: State governments need to move fast to catch up with the digital transformation forced by the pandemic.

Go deeper

The Americans who most need a stimulus

Expand chart
Data: Bureau of Labor Statistics; Chart: Axios Visuals

One group of Americans needs a fresh stimulus package more than any other: The 2.4 million Americans — and rising — who have been unemployed for more than six months.

Why it matters: While the economic recession looks like it ended in April, rising long-term unemployment acts as a drag on the broader economy. Without new stimulus, the number of jobless could end up being almost as bad as the Great Recession of 2008-9.

Updated 1 hour ago - Energy & Environment

Ransomware attack forces shutdown of major U.S. fuel pipeline

A police officer stands guard inside the gate to the Colonial Pipeline Co. Pelham junction and tank farm in Pelham, Alabama, in 2016. Photo: Luke Sharrett/Bloomberg via Getty Images

A major U.S. fuel pipeline running from Texas to New York has been taken offline by its operator because of a ransomware attack, Colonial Pipeline said Saturday.

Why it matters: It's a significant breach of critical infrastructure and comes on the heels of multiple other major cyberattacks on both U.S. companies and the federal government.

Erica Pandey, author of @Work
2 hours ago - Economy & Business

The wealthy exodus from superstar cities

Pandemic-induced remote work is chipping away at a recent trend of Americans staying put — but only for the well-off.

Why it matters: Telework has been lauded as a geographic equalizer, allowing talented people from all over the country to go for jobs in superstar coastal metros. But the benefits have largely been limited to wealthier workers — so far.