Applicants usually don't know when a startup has used artificial intelligence to triage their resume. When Big Tech deploys AI to tweak a social feed and maximize scrolling time, users often can't tell, either. The same goes when the government relies on AI to dole out benefits — citizens have little say in the matter.
What's happening: As companies and the government take up AI at a delirious pace, it's increasingly difficult to know what they're automating — or hold them accountable when they make mistakes. If something goes wrong, those harmed have had no chance to vet their own fate.