Sign up for our daily briefing

Make your busy days simpler with the Axios AM and PM newsletters. Catch up on what's new and why it matters in just 5 minutes.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Catch up on the day's biggest business stories

Subscribe to the Axios Closer newsletter for insights into the day’s business news and trends and why they matter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Sign up for Axios Pro Rata

Dive into the world of dealmakers across VC, PE and M&A with Axios Pro Rata. Delivered daily to your inbox by Dan Primack and Kia Kokalitcheva.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Sports news worthy of your time

Binge on the stats and stories that drive the sports world with the Axios Sports newsletter. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Tech news worthy of your time

Get our smart take on technology from the Valley and D.C. with Axios Login. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Get the inside stories

Get an insider's guide to the new White House with Axios Sneak Peek. Sign up for free.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Catch up on coronavirus stories and special reports, curated by Mike Allen everyday

Catch up on coronavirus stories and special reports, curated by Mike Allen everyday

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Denver news?

Get a daily digest of the most important stories affecting your hometown with Axios Denver

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Des Moines news?

Get a daily digest of the most important stories affecting your hometown with the Axios Des Moines newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Twin Cities news?

Get a daily digest of the most important stories affecting your hometown with Axios Twin Cities

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Tampa Bay news?

Get a daily digest of the most important stories affecting your hometown with the Axios Tampa Bay newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Charlotte news?

Get a daily digest of the most important stories affecting your hometown with Axios Charlotte

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Nashville news?

Get a daily digest of the most important stories affecting your hometown with the Axios Nashville newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Columbus news?

Get a daily digest of the most important stories affecting your hometown with the Axios Columbus newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Dallas news?

Get a daily digest of the most important stories affecting your hometown with the Axios Dallas newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Austin news?

Get a daily digest of the most important stories affecting your hometown with the Axios Austin newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Atlanta news?

Get a daily digest of the most important stories affecting your hometown with the Axios Atlanta newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Philadelphia news?

Get a daily digest of the most important stories affecting your hometown with the Axios Philadelphia newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top Chicago news?

Get a daily digest of the most important stories affecting your hometown with the Axios Chicago newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Sign up for Axios NW Arkansas

Stay up-to-date on the most important and interesting stories affecting NW Arkansas, authored by local reporters

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Want a daily digest of the top DC news?

Get a daily digest of the most important stories affecting your hometown with the Axios DC newsletter.

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Please enter a valid email.

Please enter a valid email.

Subscription failed
Thank you for subscribing!

Illustration: Eniola Odetunde/Axios

Most jobs are still out of reach of robots, which lack the dexterity required on an assembly line or the social grace needed on a customer service call. But in some cases, the humans doing this work are themselves being automated as if they were machines.

What's happening: Even the most vigilant supervisor can only watch over a few workers at one time. But now, increasingly cheap AI systems can monitor every employee in a store, at a call center or on a factory floor, flagging their failures in real time and learning from their triumphs to optimize an entire workforce.

  • A network of surveillance cameras hooked up to special software can tally the seconds of each worker's bathroom break or time each step of their work.
  • It can also keep workers safe, automatically detecting the absence of hard hats and gloves, for example, or people straying into the path of dangerous machines.
  • In some call centers, AI listens into every conversation, cataloging every word, who said it and how, and then scoring each agent.

Why it matters: Companies can use this data to juice workers' productivity and efficiency. Eventually, they could gather enough data from humans to train machines to mimic them."

How often is an employee going out to smoke a cigarette? How long a lunch are they taking? How long are they sitting in the lunchroom?" These are the questions clients want answered with AI software, says Kim Hartman, CEO of Surveillance Secure, a D.C.-area company that installs security systems.

  • Hartman says his company has put in video analytics for several area retailers and restaurants that wanted to monitor their employees' productivity.

In a handful of factories in the U.S., cameras have been installed over each worker's head in assembly lines as they put together car parts or electronics.

  • Software developed by Drishti, a Silicon Valley startup, watches these assemblers work, timing each step and checking for mistakes.
  • The videos let supervisors quickly figure out where something went wrong and teach a worker how to avoid repeating an error, says Drishti CEO Prasad Akella. It can also be used for training new hires.
  • And since AI is constantly watching the video streams, it can extract valuable data about timing and actions across the entire assembly line, which can inform new ways of assigning work.
"The most programmable machine on the planet today is still the human."
— Drishti CEO Prasad Akella

"Employers and companies attempting to extract more value from its labor force by making that labor more efficient is nothing new," says Jess Kutch, co-founder of Coworker.org, a nonprofit that helps workers organize. A century ago, managers used stopwatches to pursue efficiency under the banner of "scientific management," or Taylorism.

But extreme monitoring enabled by new technologies can be inhumane, Kutch says.

  • "In low-wage work we're seeing a lot more decisions that were made by a middle manager being outsourced to an algorithm," says Aiha Nguyen of the research organization Data & Society.
  • "What workers are seeing, and have a fear of, is arbitrarily speeding up workplaces," Nguyen tells Axios.

The creators of AI monitoring tools argue that their software benefits employers and employees.

  • Drishti provides workers and supervisors with valuable feedback, Akella says. Its software can call out high performers, reward efficiency-improving creativity and even keep workers from hurting themselves.
  • Akella argues that employees won't be forced to work much faster and harder because turning up the heat would introduce unacceptable errors.
  • Call center agents monitored by AI software from CallMiner prefer being graded by an "impartial computer" over a human supervisor, says CTO Jeff Gallino.

What's next: Extensive AI-annotated video or audio data about how people work is a potential gold mine for automation developers.

  • Robots are still too klutzy to take over assembly lines built for humans but could learn how to put together products in a machine-only environment.
  • Gallino says CallMiner could use information gathered from human agents to automate the "boring" parts of customer service calls.

Go deeper: Automated management for call centers (NYT)

Go deeper

Thousands without power as "hazardous" winter storm lashes East Coast

Winter view from Charlotte as winter storm Izzy creates dangerous conditions in Charlotte, N.C. on Jan. 16. Photo: Peter Zay/Anadolu Agency via Getty Images

A major winter storm was lashing much of the East Coast on Sunday, causing widespread power outages and disrupting travel over the holiday weekend.

The big picture: Heavy snow and ice accumulations are "likely to produce hazardous travel," downed trees and more power outages from the Mid-South to the Northeast, per the National Weather Service. Some parts of the U.S. can expect to see up to a foot of snow through Monday.

Updated 1 hour ago - Science

Volcanic eruption in Tonga caused "significant" damage

This satellite image of the eruption on Jan. 15 taken by Himawari-8, a Japanese weather satellite operated by Japan Meteorological Agency and released by National Institute of Information and Communications Technology (NICT). Photo: NICT via AP

Significant damage has been reported in Tonga following an undersea volcanic eruption on Saturday, which covered the Pacific nation in ash and cut off communication lines.

Driving the news: The eruption triggered tsunami warnings across Tonga's islands and in other regions, including the West Coast of the U.S. and New Zealand.

2 hours ago - World

North Korea launches 4th suspected missile test this month

A news broadcast in Seoul, South Korea, of an apparent North Korean missile test on Monday morning local time. Photo: Jung Yeon-je/AFP via Getty Images

North Korea's military fired "two suspected short-range ballistic missiles" eastward from Pyongyang on Monday morning local time, per South Korean and Japanese officials.

Why it matters: The fourth such launch since Jan. 5 comes days after North Korea's military warned of "stronger" action if the U.S. moved to have more sanctions imposed on the country.