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Illustration: Sarah Grillo/Axios

Identity-verification startup Onfido is training its machine-learning system to reduce the bias that leads AI to make more facial recognition errors with dark-complexioned customers than those with lighter skin.

Why it matters: The pandemic-driven boom in telemedicine and fintech has made accurate remote identity-verification technology increasingly important, but these systems will only work fairly if they can identify customers of all races and ethnicities.

How it works: Onfido provides remote identity verification by analyzing the face on a government-issued ID document and comparing it to a freshly captured selfie or video.

  • The company's face-matching algorithm is able to use image recognition to determine whether the face in the selfie is the same as the one on the ID document, confirming identity for remote banking, admission into an event and more.
  • "Essentially, we're replicating what happens in-person in a bank branch and making it digital," says Husayn Kassai, Onfido's CEO.
  • That service that has become more valuable as the pandemic has pushed such interactions online.

By the numbers: Onfido has a market-leading false acceptance rate of 0.01%, which means there's only a 1 in 10,000 chance of incorrectly matching a selfie with an ID.

  • But while ID holders of European nationalities have a false acceptance rate of 0.019% and those in the Americas 0.008%, ID holders of African nationalities had a false acceptance rate of 0.038%.

Yes, but: Onfido's rate for African nationalities still represents a 60-fold improvement from a year ago — and that improvement required deliberate training.

  • Because Onfido has a much larger customer base in Europe, the dataset used to train the algorithm was unbalanced. With more light-skinned faces to learn from, the algorithm unsurprisingly performed best with light-skinned users.
  • To reduce bias, says Onfido's director of product Susana Lopes, the company "changed the way it trained the algorithm to help it learn from an unbalanced dataset."
  • Onfido is working with the U.K.'s Information Commissioner's Office to directly tackle facial recognition bias.

The bottom line: AI bias is almost invariably the result of bias in the real world. If companies offering AI solutions want to change that, says Kassai, they need to specifically "focus on fairness."

Go deeper

Bryan Walsh, author of Future
Aug 19, 2020 - Technology

How an AI grading system ignited a national controversy in the U.K.

Illustration: Eniola Odetunde/Axios

A huge controversy in the U.K. over an algorithm used to substitute for university-entrance exams highlights problems with the use of AI in the real world.

Why it matters: From bail decisions to hate speech moderation, invisible algorithms are increasingly making recommendations that have a major impact on human beings. If they're seen as unfair, what happened in the U.K. could be the start of an angry pushback.

Updated 28 mins ago - Economy & Business

The next worker fight: Time off for Juneteenth

Illustration: Annelise Capossela/Axios

Who gets paid time off to celebrate Juneteenth in the years to come will be uneven and complicated, if history is any guide.

Why it matters: Corporate America hasn't grappled with a new federal holiday since Martin Luther King Jr. Day was authorized almost 40 years ago. How they responded took years to evolve.

29 mins ago - World

UN assembly condemns Myanmar military coup

Protesters make the three-finger salute as they take part in a flash mob demonstration against the military coup. Photo: AFP via Getty Images

The UN General Assembly on Friday condemned Myanmar's military coup and called for an arms embargo against the country, AP reports.

Why it matters: The rare move demonstrates widespread global opposition to Myanmar's military junta, which overthrew the country's democratically elected government and seized power on Feb. 1.